Frequently Asked Questions

Your instructionals are available as soon as your purchase is completed.

1 - Straight after purchase, select the button on your order confirmation page or in our delivery email to go to your library.

2 - Alternatively, select the account icon at the top of the site and sign in with the email address you used at checkout. We'll email you a one-time code, so no password is needed.

3 - Select "Library" from the account menu.

4 - Select an instructional to stream it on demand, or select "Download" to save it to your device.

If you have any trouble accessing your purchased content, please contact us for assistance.

To request a return/refund please email us at info@paladinonline.com with your order number and the name of the product(s) you would like to return. Click here to view our full returns policies.

Simply email us at info@paladinonline.com with the incorrect email address you used, and if possible the order number, and our team will cancel your order. If you still wish to view your digital product immediately, we recommend purchasing the item again and double checking that the correct email address has been entered.

Store credits may take up to 24 hours to appear on your account after being lodged. Refunds may take up to 10 business days after being lodged. Please note that these time frames are estimates from the moment you have received a confirmation email from us that your request has been lodged.

Digital gift cards are a great option and can be purchased here. They have no expiry and are delivered via email.

Digital products are available immediately in your library. You'll also receive an email with a link to access them.